Return & Refund Policy

At **gymsby**, we want you to feel confident when shopping with us. If your purchase isn't quite right, we're happy to help with an eligible return.

1. Return Period

You may request a return within **30 days of receiving your order**.

To be eligible for a return, please contact our customer service team within 30 days of delivery.

Items returned after this period may not be accepted.

2. Return Conditions

To qualify for a return, the item must:

* Be unworn and unused
* Be in its original condition
* Have all original tags and labels attached
* Be free from stains, makeup, perfume, washing, or other signs of use
* Be returned with the original packaging where applicable

We reserve the right to refuse returns that do not meet these conditions.

For hygiene reasons, certain products cannot be returned once opened or worn.

3. How to Start a Return

Please follow these steps:

**Step 1 — Contact Us**

Email **[support@gymsby.com]** within 30 days of receiving your order.

Please include:

* Order number
* Item(s) you would like to return
* Reason for the return
* Photos of the item if the product is damaged or defective

**Step 2 — Receive Return Instructions**

Our customer service team will review your request and provide return instructions if your return is approved.

**Step 3 — Ship the Item**

Pack the item securely and send it to the return address provided by our customer service team.

**Step 4 — Inspection & Refund**

Once we receive and inspect your returned item, we will process your refund according to the conditions outlined below.

4. Refunds

Once your return has been received and approved, your refund will be issued to the **original payment method** used to place the order.

Refund processing typically takes **3–7 business days** after the returned item has been inspected and approved.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Original shipping fees are generally **non-refundable**, unless the return is due to an incorrect, damaged, or defective item.

5. Return Shipping Costs

Change of Mind

If you are returning an item because you changed your mind, selected the wrong size, or no longer want the item, **the customer is responsible for the return shipping cost**.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

After verification, **gymsby will cover the reasonable return shipping cost** and provide an appropriate solution, such as a replacement or refund.

6. Non-Returnable Items

For hygiene and safety reasons, the following items may not be eligible for return:

• Items marked as **Final Sale**
  * Gift cards
  * Items that have been worn, washed, altered, or damaged after delivery
  * Items without original tags or labels
  * Items showing signs of use, makeup, perfume, stains, or odors
  * Personalized or customized items
  * Certain intimate or hygiene-sensitive products
  * Items returned after the 30-day return period

7. Exchanges

If you need a different size or color, please contact us at **[support@gymsby.com]

Depending on stock availability, we may recommend returning the original item and placing a new order for the desired size or color.

8. Contact Us

If you have any questions about returns or refunds, please contact:

**Email:** [support@gymsby.com]
**Business Hours:** Monday–Friday, 9:00 AM–6:00 PM
**Response Time:** Within 24 hours on business days

Please always include your **order number** when contacting us about a return or refund.

Thank you for shopping with **gymsby**.